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Exploring all the areas where customer experience and repeat visits intersect

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How to Increase Customer Retention with Positive Rewards

By | on 31, May 2018 |   Customer Retention Customer Experience

Let’s face it, if we own a health, beauty, or wellness business we need to be effective at changing people’s behavior. Not only does our business need it, but our clients are better served when we do. Read More

How to Get More Execution from Your Employees and Improve Morale

By | on 16, May 2018 |

Running a successful business requires high level execution in many different areas. Business owners will often rely on employees to carry on with many of the important responsibilities, but getting t[...] Read More

Why Time-Based Models Create More Successful Service Businesses

By | on 04, Apr 2018 |   Customer Retention Small Business Marketing

The U.S. economy was predominantly a manufacturing economy for most of the last century. Our schools and small business management courses taught this model almost exclusively, but times are changing [...] Read More

The Golden Rule of a Service-Based Business

By | on 21, Mar 2018 |   Small Business Support Customer Experience

We have all heard of the golden rule, do unto others as you would have them to do unto you. It is sage advice for living a happy and prosperous life, but it is also the cornerstone of small business m[...] Read More

Customer Retention Programs, Part 5: Loyalty Reward Programs

By | on 07, Mar 2018 |   Customer Retention Customer Experience

Customer loyalty apps, rewards, and referral programs have earned their spot on the customer retention programs list for a very good reason; they get clients coming back! Read More

Customer Retention Programs, Part 4: Clubs

By | on 14, Feb 2018 |   Customer Retention Small Business Support Customer Experience

Clubs can be a powerful customer retention program when it comes to meeting a specific business need. Although not as popular as memberships or packages they can sometimes generate a stronger commitme[...] Read More

Customer Retention Programs, Part 3: Memberships

By | on 07, Feb 2018 |   Customer Retention Small Business Support Customer Experience

When it comes to customer retention programs, nothing is as powerful as a membership. The client is committed and your business has guaranteed revenues. Memberships are not without their risks, howeve[...] Read More

Customer Retention Programs, Part 2: Packages

By | on 31, Jan 2018 |   Customer Retention Customer Experience

Packages are the the most popular customer retention program for service based businesses. They are usually the first upsell to generate more revenues immediately, and get the client to commit to more[...] Read More

Customer Retention Programs, Part 1: Retention Strategies Overview

By | on 23, Jan 2018 |   Customer Retention Small Business Support

There is an endless supply of marketers that offer different ways to bring you new clients. Some are effective, others not, but no matter how many new clients you get, it is your repeat clients that g[...] Read More

Why Selling is Serving and Can Improve Customer Experience

By | on 14, Dec 2017 |   Customer Retention Small Business Support Customer Experience

Keywords: Customer Experience Strategy, Customer Engagement Strategies, Improve Customer Experience, Customer Retention Programs, Repeat Visits Read More

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